SoHo Hotel Toronto

Some places just get it — and the Soho Hotel Toronto truly went above and beyond in a way I will never forget. My husband was in Toronto for work during our 13-year anniversary, and I wanted to find a way to make him feel loved from afar. The team at Soho didn’t just help — they embraced the idea with so much kindness and care. They surprised him with the sweetest setup: a heart balloon, beautiful macaroons, and cupcakes that instantly made his day brighter. They even provided a special email so I could write him a personal letter, which they printed and included with the surprise. The timing couldn’t have been more perfect (and honestly a little funny!) — he was actually on the phone with me when they knocked on the door to deliver everything. Hearing his reaction in real time is a moment I’ll always treasure. What meant the most was how genuine and thoughtful the staff were. They understood exactly how to help a wife trying to make her husband’s business trip feel a little less lonely and a lot more special until he could come home and celebrate together. Soho Hotel Toronto — thank you for your warmth, your attention to detail, and for turning a simple idea into a beautiful memory. We are so incredibly grateful.

We had such a wonderful stay at Soho Hotel! From the moment we arrived, the service was absolutely exceptional. The team went above and beyond to make our stay special and truly memorable. A heartfelt thank you to Xavier, Suzie, Pratixsha and Manoj for their kindness, professionalism, and attention to detail — they made us feel so welcomed and well looked after throughout our visit.

Was here for work and could not believe how nice the rooms were (and I’ve traveled a lot). Everyone was extraordinarily friendly and helpful. Hotel has an indoor pool and sauna which I was too busy to see but was impressed that was available (along with a gym). Their is a great cafe on one side and a formal restaurant on the other (both connected to the hotel). I don’t typically write hotel reviews but wanted to be sure to give them a shout out, the heated bathroom floors alone deserve a 10/10

I've stayed in a handful hotels in Toronto over the course of the last few months while visiting the city, and I have never experienced such consistent kindness as I have with the team at the SoHo. The hotel itself is beautiful, centrally located, full of modern amenities, and offers wonderful views of downtown Toronto. While many hotels may offer these perks, what has stood out for me with this particular hotel has been the staff. Everyone—from the concierges, to the front desk, to the cleaners—is a class act. You just don't get any better than this. They are empathetic, generous with their time, and full of heart. I would choose this hotel again and again for these reasons. In my three stays here, each one has been wonderful, and these people went out of their way to make me feel comfortable. Thank you SoHo! Keep doing what you're doing!

Excellent experience at SoHo Hotel. The rooms are clean, stylish, and very comfortable, with great attention to detail. The staff is professional, friendly, and always willing to help, making the stay smooth and enjoyable. The location is perfect, close to restaurants, shopping, and key attractions. A great choice for both business and leisure travelers. Highly recommended. Express Linen Laundry Inc. Commercial Laundry Services | Hotels | Restaurants | Spas | Professional Linen Care | Reliable & High-Quality Service

I stayed at the Soho last week while I was in Toronto and loved it! I stayed on the residence side and the room was amazing. I had all of the accommodations of an apartment, and lots of space. I had an issue with the heat and submitted a maintenance request through the app, I very quickly got a phone call from the front desk in response to my request and they let me know that since it was so late in the evening that nobody would be there until the morning to take a look at it, and they offered me a space heater to help warm up the room. The maintenance person came first thing in the morning and got everything fixed. Thank you so much for taking such great care of me!

Even though I unfortunately couldn’t stay at Soho Hotel due to a severe snowstorm in Canada, I still want to leave a review—because the service and professionalism I received deserve recognition. From the very beginning, the team member I dealt with was extremely professional, proactive, and genuinely customer-oriented. They immediately understood the situation, handled everything with the right tone, and worked with me to reorganize the stay in the best possible way, taking into account the unexpected circumstances. In the end, I had to cancel my entire trip, but the support I received made a stressful situation much easier to manage. The only suggestion I would make is to introduce a WhatsApp customer service option. Many guests use it daily, and it would allow faster, more direct communication without relying only on email—especially when travel disruptions happen. Even without staying on property, I can confidently recommend Soho Hotel for its great service mindset, strong value for money, and central Toronto location.

My hotel of choice. Every time I had stayed there the service is consistently the same. Great attention to detail, they recognize their frequent guests. Rooms are always clean. The staff is great and super responsive, very helpful. O highly recommend this hotel.